Website Terms of Use
Last Updated: 28th October 2025
1. Introduction
Welcome to Your Settled Space ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website www.yoursettledspace.com (the "Site") and the purchase of our digital products and coaching services. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.
Contact Information:
Business Name: Your Settled Space
Email: yoursettledspace@gmail.com
Address: 33A Marina Way, Abingdon, Oxfordshire, OX14 5TN
2. Services Offered
We provide:
Hormone health coaching services delivered via one-on-one sessions
Group workshops and webinars
Digital products including eBooks and webinar recordings
Educational content and resources
3. Digital Products
3.1 Purchase and Delivery
Digital products are delivered electronically via email or download link after payment confirmation
You will receive access within 24 hours of purchase (usually immediately)
Ensure you provide a valid email address
3.2 Intellectual Property
All digital products remain our intellectual property
You are granted a non-exclusive, non-transferable license for personal use only
You may not:
Resell, redistribute, or share digital products
Modify or create derivative works
Remove copyright notices or branding
Share login credentials or download links with others
3.3 Refund Policy for Digital Products
Due to the nature of digital products:
All sales are final once you have accessed or downloaded the product
Refunds may be considered within 14 days if you have not accessed the product and can demonstrate a technical fault
To request a refund, contact us at yoursettledspace@gmail.com with your order details
4. Coaching Services
4.1 Booking and Payment
Coaching sessions are booked through our Calendly booking system
Payment is required at the time of booking or as otherwise agreed
I shall send you an invoice in respect of any additional fees on completion of the services and my invoices are payable within 30 days
Session times are displayed in the UK’s time zone
All prices and quotes are exclusive of VAT
4.2 Refund Policy
Fees are non-refundable except for:
if you are a consumer, your right to a ‘cooling off’ period, as described in clause 4.3 below;
where I cancel a programme or consultation (other than under 4.5) you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received and these would subsequently not take place;
where I refer you out to another specialist you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received and these would subsequently not take place;
where you cancel a programme or consultation more than 120 hours in advance of it being due to start. For consultations, this is simply the start time of the consultation. For programmes, these are deemed as being due to start at the start time of the first session in the programme (post-consultation).
In all other circumstances I am not able to refund to you any of the payments you have made, and you remain liable for the whole price of the services even where you do not complete your sessions with me, as;
payment is for the programme as a whole;
I care about my service level and so I admit a limited number of people that I am able to work with concurrently in a given timeframe, therefore you are liable to pay the full cost of the programme as I shall stop marketing the programme and do not allow anyone else to join it once I am at capacity, and;
this policy is also a reflection of the amount of preparation I need to put into the programme to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This approach also helps you with your own accountability and commitment to improving your life through my hormone health coaching.
In view of my clear no-refund policy, I do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company. In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, I reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.
4.3 Cooling off period for consumers
If you are a consumer, subject to the points below, you have the right to cancel this contract within 14 days of signing up without giving any reason.
The cancellation period will expire 14 days after the date of the contract.
However, if you confirm to me that you wish me to start to provide the services within the 14 day cooling off period, then at this point my refund policy set out in clause 6.4 will apply and if you subsequently exercise your right to cancel during the 14 day cooling-off period you will have to pay my reasonable costs of services provided within that time. You confirm you wish me to start to provide the services within the 14 day cooling off period by doing any of the following during that time: booking a consultation or session with me for which the allocated date and time will then, also as a service, be reserved for you to the exclusion of all others; or accessing or downloading any digital resources I make available to you excluding the health history form; or accessing any other supporting materials made available to you.
If you cancel this contract in accordance with the cooling off period, I shall reimburse to you all respective payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. However, this will only be the case if you have not confirmed to me you wish me to provide the services as specified above., for which you will have to pay my reasonable costs.
4.4 Cancellation and Rescheduling
You can rearrange up to three coaching sessions within a 365-day period. Those sessions can be rearranged providing you give me at least 12 hours’ notice. If you give me less than 12 hours’ notice, or fail to turn up to a session, you will be deemed to have taken the session and you will not be able to reschedule it or entitled to any compensation for missing it.
My services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, pandemics, epidemics, IT issues and problems with internet connectivity, any law or action taken by a government or public authority or if you change the services you require from me and I have to do extra preparation.
For information on cancellation of coaching services, see clauses 4.2 (Refunds), 4.3 (Cooling Off Period) and 4.5 (Termination of Coaching Services).
4.5 Termination of Coaching Services
If a services description specifies a length of time for services to be provided then subject to the below points, the services will terminate at the end of that timeframe.
If I provide services to you on an ongoing basis (pay-as-you-go sessions) and the relevant services description does not specify a timeframe then either you or I may terminate the services by one month’s written notice to each other.
Either you or I may terminate the services immediately if:
the other party commits any material breach of these terms or a services description and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that the services and this agreement will be terminated if the breach is not resolved; or
the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
If I decide in my absolute discretion that we are not a good fit for each other, I may terminate my services to you immediately on notice, in which case I shall give you a partial refund for any elements of the services which you have paid for in advance and which you have not yet received.
If this contract is ended it will not affect my right to receive any money which you owe to me under these terms and it will not operate to affect any provisions that expressly or by implication survive termination.
4.6 Session Format
Sessions are conducted via Google Meet
Consultation duration is 90 minutes unless otherwise agreed in writing
Follow-up session duration is 60 minutes unless otherwise agreed in writing
You are responsible for ensuring a stable internet connection and appropriate environment
4.7 Services for Young People (Under 18)
We provide coaching services to young people with specific requirements based on age and maturity. Our approach prioritizes safeguarding while respecting young people's growing independence.
Under 13 Years Old:
A parent or legal guardian must book the appointment on behalf of the child
A parent or legal guardian must be present for the entire duration of all coaching sessions
The parent/guardian agrees to these Terms on behalf of the child
The parent/guardian is responsible for payment
Ages 13-15:
While young people in this age group can legally consent to data processing, we require parental/guardian involvement as our business policy
A parent/guardian should book appointments or provide explicit consent
A parent or legal guardian must be present for all coaching sessions
The parent/guardian is responsible for payment
This requirement is for safeguarding purposes and best practice in health coaching
Ages 16-17:
Can book and pay for appointments independently
Can consent to their own data processing
We strongly encourage and may require parental/guardian presence at coaching sessions
This is our business policy due to the health-related nature of services and safeguarding considerations
We will discuss parental involvement with you at booking and determine what's appropriate for your circumstances
Ages 18+:
Fully independent - no parental involvement required unless you choose to involve family members
Parental/Guardian Responsibilities:
When a parent/guardian is involved (required or voluntary as per the above), they agree to:
Provide accurate information about the young person's health and circumstances
Supervise implementation of any coaching recommendations
Ensure medical clearance has been obtained where appropriate
Understand that ultimate responsibility for the young person's wellbeing rests with the parent/guardian or the young person (if 16-17 and independent)
Respect the young person's privacy and autonomy where age-appropriate
Safeguarding:
We are committed to the safeguarding and welfare of all young people
If we have concerns about a young person's safety or wellbeing, we may be required to contact appropriate authorities
Young people or their parents/guardians must inform us of any safeguarding concerns or special needs
We follow safeguarding best practices and maintain appropriate boundaries
4.8 Adult Client Responsibilities
By booking coaching services, you agree to:
Arrive on time for scheduled sessions
Actively participate in the coaching process
Complete any agreed-upon actions between sessions to the best of your ability
Provide honest and accurate information
Inform us of any relevant health conditions or concerns
5. Health and Wellness Disclaimer
IMPORTANT - PLEASE READ CAREFULLY:
5.1 Not Medical Advice
The information and services provided are for educational and coaching purposes only
The information I provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals such as your GP or a gynaecologist
I am not a dietician and I am not qualified to assess, diagnose or treat dietary or nutritional problems
Coaching does not treat mental disorders and is not a substitute for counselling, mental health care, therapy or medical treatment of any kind
By having coaching sessions with me you confirm that you will not use it in place of any form of counselling, therapy or medical treatment
Our services do not constitute medical, nutritional, or mental health advice
We do not diagnose, treat, cure, or prevent any disease or medical condition
5.2 Consult Healthcare Professionals
Always consult qualified healthcare professionals before:
Working with me 1-on-1
Making dietary changes
Starting exercise programs
Actioning any set homework
If you have pre-existing medical conditions, you must have medical clearance before engaging in our coaching services.
5.3 Your Responsibility
You are responsible for your own health and wellbeing decisions.
Although I fully expect great results to come from our sessions, I cannot guarantee any specific outcomes or that all clients will achieve the same results.
Any testimonials or success stories do not guarantee your results.
Homework is given based on the assumption that your next appointment will take place within 5 weeks of the homework being set. If you do not book in for a follow-up appointment, you fail to turn up to a follow-up appointment, or if your follow-up appointment is more than 5 weeks since our previous meeting, you will stop actioning all homework 5 weeks after it was set unless otherwise specified by me in writing.
5.4 Emergency Situations
Our services are not for crisis intervention or emergency situations
If you are experiencing a medical or mental health emergency, call 999 immediately or contact:
NHS 111 (non-emergency medical): 111
Samaritans (emotional support): 116 123
6. Limitation of Liability
6.1 To the Maximum Extent Permitted by Law:
We are not liable for any indirect, consequential, or incidental damages
Our total liability is limited to the amount you paid for the specific service or product
We do not guarantee specific health outcomes or results
6.2 We Are Not Liable For:
Health complications arising from following advice or information
Technical issues with third-party platforms (Calendly, Google Meet, etc.)
Loss of data or content
Unauthorized access to your information through third parties
6.3 Exceptions
Nothing in these Terms limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under UK law
7. Confidentiality
7.1 Your Information
We treat information shared during coaching sessions with confidentiality, subject to:
Legal obligations to disclose (e.g., court orders)
Situations where there is risk of serious harm to you or others, or to assist the prevention or detection of a crime; such circumstances may include suicide, sexual or general abuse or neglect, kidnapping, murder, rape, treason or terrorism
Consent you provide for testimonials or case studies (I will specifically ask if it’s ok for me to include your first name with this or not)
7.2 Our Privacy Policy
How we collect, use, and protect your personal data is detailed in our Privacy Policy.
8. Intellectual Property
8.1 Website Content
All content on this Site (text, graphics, logos, images, videos) is our property or licensed to us and protected by copyright and intellectual property laws.
8.2 Permitted Use
You may:
View and print content for personal, non-commercial use
Share links to our Site on social media
8.3 Prohibited Use
You may not:
Copy, reproduce, or republish Site content without permission
Use our branding or logos without written consent
Scrape or systematically extract data from the Site
9. User Conduct
You agree not to:
Use the Site for unlawful purposes
Transmit viruses or malicious code
Attempt to gain unauthorized access to our systems
Harass, abuse, or harm others
Impersonate any person or entity
Collect others' personal information
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for:
The content or privacy practices of third-party sites
Any transactions you make with third parties
Products or services offered by third parties
11. Modifications to Services and Terms
11.1 Changes to Services
We reserve the right to:
Modify or discontinue services at any time
Change pricing with reasonable notice
Update digital products with improvements
11.2 Changes to Terms
We may update these Terms from time to time. Continued use of the Site after changes constitutes acceptance. We will notify you of material changes by:
Posting the updated Terms with a new "Last Updated" date
Sending email notification (for significant changes)
12. Termination
12.1 By You
You may stop using our services at any time. This does not entitle you to refunds for services already rendered or digital products already accessed.
12.2 By Us
We may suspend or terminate your access if you:
Breach these Terms
Provide false information
Engage in abusive or inappropriate behavior
Use services in ways that harm us or others
13. Dispute Resolution
13.1 Informal Resolution
If you have concerns, please contact us first at yoursettledspace@gmail.com. We will attempt to resolve disputes informally. Please give me a reasonable opportunity to sort out any problems with you and reach a positive outcome.
13.2 Governing Law
These Terms are governed by the laws of England and Wales.
13.3 Jurisdiction
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13.4 Alternative Dispute Resolution
If we cannot resolve a dispute informally, you may be able to use an alternative dispute resolution service. We are not obliged to participate but will consider it in good faith.
14. General Provisions
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.
14.2 Severability
If any provision is found to be unenforceable, the remaining provisions remain in effect.
14.3 Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right.
14.4 Assignment
You may not assign these Terms. We may assign our rights and obligations to another entity.
14.5 No Partnership
Nothing in these Terms creates a partnership, employment, or agency relationship.
15. Contact Us
For questions about these Terms, please contact us:
Email: yoursettledspace@gmail.com
By using our Site and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.